You will receive the credit within a certain amount of days in accordance with the payment provider’s policy.ĭefective merchandise will be accepted back for credit or exchange only if claimed within 30 days of receipt of shipment. If we approve your case for a refund, we will return your payment to the same payment method/credit card used to make the purchase. Where reasonable care has not been taken with any items, we reserve the right to decide whether to issue a refund, or alternatively to issue a part refund (less any amounts due by way of compensation to either repair the goods or cover losses). We will inspect it (as above) and inform you of our decision. We will notify you when we receive your returned item. You are responsible for arranging the shipping costs to return your items.Įxception: If Noble is at fault, a shipping label will be offered for a free return. Shipping costs for all returns are non-refundable. They are personalized items hence they are not eligible for resale by Noble. We cannot accept returns of special orders for any other reasons because they are not standard items. We accept returns on special orders if there is a manufacturing error or product defect. Requests for custom packaging and/or imprinting are considered “Special Orders”. We cannot accept liability for lost or damaged goods in transit. Please note: - Your parcel is your responsibility until it reaches us. A recorded delivery service is recommended and remember to keep proof of postage. Use the returns label on the backside of your delivery note.Ĭhoose any shipping carrier and pay the shipping cost. Do not place stickers or shipping labels on the original manufacturer’s package. Clearly write the RMA number on shipping carton to prevent refusal. Include invoice and specify reason for the return. Place the original package into a shipping carton. Request an RMA number from Noble Customer Services on 1-80 or email RMA numbers are valid for 30 calendar days only. - You will need to include your receipt/proof of purchase.- You must have an RMA (Return Merchandise Authorization).- It must be unused and in the same condition as you received it.- Your item must be in its original packaging. You have 30 calendar days to return or exchange an item upon delivery. Noble offers 30-days satisfaction guarantee. If you are not entirely satisfied with your purchased items, we’re happy to help. Please note that these products are not eligible for returns due to hygienic purposes. Due to the global crisis, Noble Gift Packaging has stepped in by selling sanitary supplies.
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